Shipping and return policy
Our return policy is valid for 10 days. If more than 10 days have passed from the time you made your purchase, unfortunately we cannot offer you an exchange or return.
If you still have not fulfilled more than 10 days in purchases less than $3,000 MXN, notify the problem for which you request the return of our product at email@example.com. It is not necessary to return the product so that the customer does not have to pay shipping.
The return of the cost of the purchase does not include the return of the shipping cost, hoping to serve you in the best way to the doubts and comments about it.
To be eligible for a return, the item(s) in question must be in new, undamaged condition in its original packaging. In case the integrity of the product has been altered (perforations, damage to the packaging, scratches, scratches or use, etc.), you will lose your right to return, even within the established period.
For bulky orders, once the order has been delivered, if the customer decides to cancel the order, WITHOUT EXCEPTION, 20% of the total purchase will be deducted for freight, handling, storage and insurance costs.
In the event that the customer meets the conditions and wishes to cancel the order, or make a partial or total refund within the established period, and has paid with a debit card, a 3% commission will be charged on the total of your purchase. for transaction commission by the banking institution.
Also, please note that the following products are exempt from returns:
Once the product is received and inspected, we will send you an email or contact you by phone to notify you that we have received the item. We will also notify you of the acceptance or rejection of your refund. If approved, your refund will be processed and the credit will automatically be applied to your credit card or original method of payment, within 96 hours.
Late or missing refunds
If you have not received your refund, please check your bank account again first. Then contact your credit card issuing institution, it could take some time before the refund is officially accepted. Then contact your bank. It often takes several hours of processing before the refund is posted to your account.
If you did all of the above and still have not received a refund, please contact us at firstname.lastname@example.org
Only regular priced products can be refunded, unfortunately sale items cannot be returned.
We only make changes when the products have manufacturing defects or are received in poor condition. If you need to exchange it for the same product, please send us an email to email@example.com
Depending on your home location, the time it takes to receive your new product may vary. Without a proper acknowledgment of receipt, the company will not be able to ensure receipt of the shipped item.